We assess compliance with your processes, your quality standards and the performance of your sales staff using our three tools
We evaluate the quality of service offered by the teams in your points of sale at any given moment thanks to our mystery customers.This allows us to establish a barometer of the quality of service in your outlets by measuring Customer Service and Customer Experience with an objective and external eye.They are a real tool for positive management and the development of your teams.
After sending emails / mystery leads, we evaluate the quality of the answers provided by your teams to the customers, both in terms of form and content.The Mystery Shopper checks the reactivity and quality of your staff’s responses.Screenshots of the requests and responses are provided for factual elements to be used during debriefings of the results with your teams.
This is the first contact with the customer, the first impression, so it is essential to optimise customer relations on the telephone.We use experienced telephone interviewers to evaluate the quality of reception at your head office and its various departments, at your points of sale, at your in-house call centre or at your outsourced call centre.Telephone conversations can be recorded as part of a quality approach.
mystery shoppers for all your activities
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