OUR COMPANY

QUALISENS

Opening up the horizons of customer satisfaction by placing people at the heart of organisations

With more than 38,000 surveys per year and a network of more than 35,000 interviewers in France and abroad, QUALISENS is one of the French leaders in Quality of Service audits. We provide your company with various tools: mystery visits, mystery calls, satisfaction surveys, compliance audits, market research and digital coaching. We put our know-how and our interpersonal skills at the service of customer satisfaction.

Our customer commitments

COLLABORATIVE APPROACH

Definition of customised programmes to meet your challenges:
Alignement sur les objectifs du programme, la gouvernance et le planning,
Audit de l'existant,
Support and advice on: communication tools, scenarios, reporting, action plans.

FLEXIBILITY AND PROXIMITY

Work in agile mode in the progress of operations.
Real-time provision of results.
"We prioritise change where necessary rather than following a plan.

EXPERTISE IN THE FIELD

A quality consultant dedicated to your project and specialised in your sector.
An experienced field team with personalised follow-up for each interviewer.
An in-house quality control department.

DIGITAL TOOLS

QUALISYSTEM®: targeted and qualified recruitment thanks to our internal interviewer management software.
WEBREPORTING: tailor-made results reporting platform. Customisable access and performance analysis for the implementation of action plans.

QUALISENS in numbers

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years of expertise
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surveyors available
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customer references
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surveys per year

A team of experts at your side

BENJAMIN SCHILLING

Recruitment Officer

Elise DOUDET

Operations Manager

FLORENCE MOREL

Strategic Development Manager

CHIN-HENG SATHIA

Senior Project Manager

Would you like a quote for your company?

Trust the QUALISENS teams to audit your company