OUR COMPANY
Open the horizons of customer satisfaction by putting people at the heart of organizations
QUALISENS is one of the French leaders in Quality auditing, offering various tools to measure the Quality delivered in your networks in order to implement corrective actions, through: visits, calls, e-mails, mystery shopping, satisfaction surveys, compliance audits, market studies and digital coaching.
- 20 years of expertise in Quality of Service auditing
- 38,000 checks per year & a network of 35,000 shoppers, both in France and abroad
- A multi-sectoral approach: 200 client references (in luxury, food, car/motorcycle, fashion, services, ...)
- A member of the Mystery Shopping Providers Association since 2001
- Creators of the Qualisens Awards (since 2016) and Opération Sourire (since 2020)
Our commitments
COLLABORATIVE APPROACH
Definition of customised programmes to meet your challenges:
Alignment with program objectives, governance and planning, Audit of the existing system,
Support and advice on: communication tools, scenarios, reporting, action plans.
FLEXIBILITY AND PROXIMITY
Work in agile mode in the progress of operations.
Real-time availability of results.
"We prioritize change if necessary more than following a plan."
EXPERTISE
A quality consultant dedicated to your project and specialized in your sector.
An experienced field team with a personalized follow-up for each interviewer.
An in-house quality control department.
DIGITAL TOOLS
QUALISYSTEM®: a targeted and qualified recruitment thanks to our internal management software. WEBREPORTING: a custom-made platform for results restitution. With customizable access and performance analysis for action plans.
QUALISENS in numbers
A team of experts...
Eric GALLANT
Manager
FLORENCE MOREL
Strategic Development Manager
Elise DOUDET
Operations Manager
SATHIA CHIN-HENG
Senior Project Manager