QUALISENS
Opening up the horizons of customer satisfaction by placing people at the heart of organisations
- 20 years of expertise in Quality of Service auditing
- 38,000 investigations per year & network of 35,000 investigators in France and abroad
- Multi-sectoral approach: 200 client references (sectors: luxury, food, car/motorcycle, fashion, services, various)
- Member of the Mystery Shopping Providers Association since 2001
- Creators of the Service Quality Awards (since 2016) and Opération Sourire (since 2020)
Our customer commitments
COLLABORATIVE APPROACH
Definition of customised programmes to meet your challenges:
Alignement sur les objectifs du programme, la gouvernance et le planning,
Audit de l'existant,
Support and advice on: communication tools, scenarios, reporting, action plans.
FLEXIBILITY AND PROXIMITY
Work in agile mode in the progress of operations.
Real-time provision of results.
"We prioritise change where necessary rather than following a plan.
EXPERTISE IN THE FIELD
A quality consultant dedicated to your project and specialised in your sector.
An experienced field team with personalised follow-up for each interviewer.
An in-house quality control department.
DIGITAL TOOLS
QUALISYSTEM®: targeted and qualified recruitment thanks to our internal interviewer management software.
WEBREPORTING: tailor-made results reporting platform. Customisable access and performance analysis for the implementation of action plans.
QUALISENS in numbers
A team of experts at your side
Eric GALLANT
Manager
BENJAMIN SCHILLING
Recruitment Officer
Elise DOUDET
Operations Manager
FLORENCE MOREL
Strategic Development Manager
