Does the physical or online sales force deliver the promise you make to your customers?
Is the training of your customer-facing staff effective?
The human factor: a lever for differentiation in customer relations
The permanent challenge of your “customer experience” performance is not only your products, services and processes, but also the human relationship that remains important.Qualisens’ clients know that the achievement of their objectives depends on the collective efficiency of the work of all employees from the head office to the field.Qualisens’ teams are recognised for their operational and personal excellence, creating a strong collective impact that makes its clients’ programmes more efficient.
Qualisens has been a major player in service quality audits since 2001.