Diagnosis of your needs:
We evaluate together the expectations of your network: to offer a better quality of service, optimize your performance, improve your brand image, develop your turnover, increase the average basket… You benefit from a quality consultant dedicated to your needs and specialized in your sector.
Creation of your program: we build a program adapted to your needs and your budget. It can take the form of Mystery Shopping, Audits or Market Research.
An experienced team
Our operations team ensures a personalized follow-up for each shopper and a quality control service through internal reviews.
The shoppers have very various profiles suitable for all sectors. All wanna-be shoppers must pass a recruitment test in order to verify their sense of observation, their ability to understand and write comments as well as their motivation.
Our shoppers systematically reside in the catchment area of your sales outlets.
We value their status by offering them fixed-term contracts for each mission. Qualisens maintains a relationship of trust and proximity with its shoppers.
An analysis of your results via our Webreporting
Our Webreporting allows you to consult your results in totally secure way, with access rights for each user, multi-dimensional sorting: your analyses can be modified according to the desired region, your sales outlet, etc.
Formatted reports and summaries of all the data collected.
Macro analyses after each wave presenting the strong points and areas for improvement in your network, with a focus on best practices. Our teams also help you implement corrective actions.