Mystery shopper

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Your network's partner

Our common goal: customer satisfaction

About us

As one of the French leaders in customer service quality audit, we organize each year more than 35,000 surveys held in France and abroad, in a spirit of partnership.

Our services

We offer various services: mystery shopping, calls, e-mails, satisfaction surveys, compliance audits, etc.

Our strengths

– Qualisystem, an internal control software allowng a targeted selection of our mystery shoppers
– A survey platform allowing 100% personalized results

Full service packaging

With Positivisme&Partage, we animate your network in order to optimize result processing: training, coaching, challenges…

News

“La Parisienne” race on September 7th, 2019

Qualisens takes action !

Some of the Qualisens Girls couldn’t wait to participate in the mythical race “La Parisienne” on September 7 !

This race for medical research against breast cancer brought together more than 35,000 female participants.

It was a great day involving a good cause, a little sport (7 kilometers) and a lot of enthusiasm!

The entire Qualisens team congratulates them warmly for their participation and their performances!

“La Parisienne” race on September 7th, 2019

Qualisens takes action !

Some of the Qualisens Girls couldn’t wait to participate in the mythical race “La Parisienne” on September 7 !

This race for medical research against breast cancer brought together more than 35,000 female participants.

It was a great day involving a good cause, a little sport (7 kilometers) and a lot of enthusiasm!

The entire Qualisens team congratulates them warmly for their participation and their performances!

Is Customer service essential for you? As it is the key of success for your network, Qualisens helps you with a panel of services measuring the impact of managerial processes: mystery shopping, mystery calls, e-mails, satisfaction surveys, compliance audits

Thanks to a personalized and modern web reporting, Qualisens will enable you to identify your improvement priorities and suggest action plans.

Mystery shopping, mystery calls, e-mails, satisfaction surveys, compliance audits…are mirrors of your Customer service!

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References