Mystery shopper

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Your network's partner

Our common goal: customer satisfaction

About us

As one of the French leaders in customer service quality audit, we organize each year more than 35,000 surveys held in France and abroad, in a spirit of partnership.

Our services

We offer various services: mystery shopping, calls, e-mails, satisfaction surveys, compliance audits, etc.

Our strengths

– Qualisystem, an internal control software allowng a targeted selection of our mystery shoppers
– A survey platform allowing 100% personalized results

Full service packaging

With Positivisme&Partage, we animate your network in order to optimize result processing: training, coaching, challenges…

Is Customer service essential for you? As it is the key of success for your network, Qualisens helps you with a panel of services measuring the impact of managerial processes: mystery shopping, mystery calls, e-mails, satisfaction surveys, compliance audits

Thanks to a personalized and modern web reporting, Qualisens will enable you to identify your improvement priorities and suggest action plans.

Mystery shopping, mystery calls, e-mails, satisfaction surveys, compliance audits…are mirrors of your Customer service!

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