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A mystery shopper is present in front of the store and checks its activity. A precise report of the store’s activity will then be given by the mystery shopper: activity and attitude of the staff, number of entries and exits, number of sales/transactions, etc.

All information will be collected in a detailed report.

Price Check

A check of the prices in the store and comparison with the prices displayed and those actually paid at the tills.

Touch terminal

Touch terminals are placed in your stores, enabling to immediately collect customers’ impressions after their visit.

QR code

Personalized QR codes can be placed on your various communication media. Your customers and potential customers can flash the code and answer an online questionnaire according to your request.

Coaching

All the studies carried out by Qualisens allow our partner Positivisme&Partage to offer customized coaching to your staff.

For further information, do not hesitate to contact us to get an Online quotation.

Voir des exemples de résultats

{:fr}Diagnostic de vos besoins{:}{:en}Assessing your needs{:}

{:fr}Nous évaluons ensemble les attentes de votre réseau: offrir une meilleure qualité de service, optimiser vos performances, améliorer votre image de marque, développer votre chiffre d’affaires, augmenter votre panier moyen…{:}{:en}We evaluate together the expectations of your network: offering a better quality of service, optimizing your performances, improving your brand image, developing your turnover, increase your average cart ...{:}

{:fr}Création de votre programme personnalisé{:}{:en}Creating your personal program{:}

{:fr}Après un diagnostic complet, nous vous proposons un programme répondant à vos problématiques (visites mystère, appels mystère, audit de conformité…). Après un recrutement « ciblé » des enquêteurs répondant à votre clientèle type et la création d’un brief détaillé nous suivons individuellement vos enquêtes{:}{:en}After an exhaustive assessment, we will propose a program focused on your needs(mystery visits, mystery calls, compliance audits ...)After a "targeted" selection of shoppers matching your typical clientele and creation of a detailed brief, we will follow your inquiries individually.{:}

{:fr}Analyse de vos résultats{:}{:en}Analyzing your results{:}

{:fr}Vos résultats vous sont remis via l’espace personnalisé que nous mettons à votre disposition : - rapport individuel de chaque visite reprenant le verbatim de nos enquêteurs - mise à disposition des scans des documents collectés (brochure, carte de visite, devis…) - synthèse par région et pour l’ensemble du réseau{:}{:en}Your results are delivered to you through the personalized environment we put at your disposal: - individual report for each visit containing the verbatim from our shoppers - provision of scans of collected documents (brochure, business cards, quote ...) - summary by region and for the entire network.{:}

{:fr}Animation de votre réseau{:}{:en}Leading your network{:}

{:fr}Positivisme et Partage élabore avec vous formations, coaching sur-mesure… en fonction des problématiques relevées suite à vos études (visites mystère, appels mystère…) Nous privilégions une offre globale{:}{:en}Positivisme et Partage (Positivism and Sharing) develops with you training sessions, tailor-made coaching .. Taking account of the problems identified following your studies ( mystery visits, mystery calls .. ) We favor a global offer.{:}

Voir des exemples de résultats

We have developed our own software, Qualisystem®, which manages our database of 11,500 shoppers. This database is constantly evolving and allows us to meet all the needs of our partner customers. In order to be able to join our team of shoppers, we ask the candidates, during an online registration process, to carry out comprehension, observation and writing tests. Based on their results, we register them in Qualisystem®.

Qualisystem® allows us to select the shoppers corresponding to the desired customer profile (age, gender, SPC, etc.). We carry out for each point of sale a search by geolocation. The shoppers sent to the field are locals. Qualisystem® allows to view the history of visits realized for each shopper and point of sale.

For each mission carried out, we attribute to our shoppers a grade out of 10, determined as follows:

Return time for documents

Relevance / Quality of the verbatim

Compliance with the scenario

Grammar / Spelling

The grading system allows us to optimize our database of shoppers and thus benefit our client partners.

For each mission, all our shoppers are salaried and contractually linked to our company.

We demand from our shoppers carrying out the missions a strict compliance with the set up scenarios and deadlines. We also ask our shoppers for a quality verbatim, relevant remarks that will be useful to the management of the sales teams of our partner clients.