Our knowhow for your network

Mystery call

Do you wish to know the call pickup rate in your stores? The answers given by your counselors?

With you, we can define the goals of the campaign and the form to set up. Mystery calls are centralized and made within a specified time.

The results are gradually available via a personalized web reporting. Each survey may include a recording of the phone call or any other useful document (screenshot of follow up e-mail received after the call, etc.).Reports can also cover regions, departments or any other type of area.

These mystery calls allow to assess the customer impression when calling your stores. It is a meant to precisely define a positive improvement strategy.

For further information, do not hesitate to contact us to get an Online quotation.

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